Returns

Returns: Customer satisfaction is very important to us. Unused and unworn items can be returned for a refund within 30 days of the date your order was placed. Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase. Any costs associated with returning an item will be the responsibility of the customer. We are not responsible for any returned items that are lost in transit.

Refunds are subject to our review of the returned product. Once your return is received and inspected, your original method of payment will be refunded. No returns or exchanges on sale items.

Exchanges: If you need to exchange an item, we recommend placing a new order and returning the original item. 

Defective Products: If a product is defective, it will be exchanged for a new product at no additional charge.

Ship returns to:

To make sure we know where your return is coming from, please include a note or printout with your order confirmation, name, and email address.

For any questions or concerns please email us at info@nwvsupplyco.com